Contact

The best way to reach us is by email at [email protected]. We read everything, and we especially want to hear when a fee, limit or eligibility rule we have published has changed — accuracy is the whole point of the site.

What we can and can't help with

We are glad to clarify how a step in the buying process works, point you to the right guide, or fix an error. What we cannot do is give personal financial, tax or legal advice, tell you what or when to buy, or help recover funds lost to a scam or a failed platform — for that, contact your local authorities and the platform's official support directly.

A note on "support" impersonation

We will never message you first, ask for your recovery phrase, request remote access to your device, or ask you to send crypto to "verify" or "unlock" anything. Neither will any legitimate exchange or wallet. If someone claiming to be Stepwise or any provider does this, it is a scam — stop and walk away.